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How to use Wallet on iPhone, iPod touch, and Apple Watch

With Wallet you can store your credit, debit and prepaid cards, loyalty or bonus cards, boarding passes, movie tickets, vouchers, reward cards, student IDs and more in one place.

You can save tickets and cards in Wallet, so all you need is your iPhone to check in for a flight, get customer benefits, go to the cinema or redeem vouchers. The cards provide you with information about the credit on your customer card for the café around the corner, the expiry date of your shopping vouchers, your seat number at a concert and much more. Students at some universities in the US can use student IDs on their iPhone or Apple Watch.

If you'd like to add payment cards to Wallet, learn how to set up Apple Pay.

To open the wallet app on your iPhone or iPod touch, tap the wallet app icon. You can also use the search function to find them.

To open the Wallet app on your Apple Watch, tap the Wallet app icon.

How to add a card to Wallet

There are several ways to add cards to Wallet:

On the iPhone or iPod touch

  • You are using wallet-compatible apps. (Scroll down in Wallet, tap on "Edit cards" and then on "Find apps for wallet".) *
  • You scan a barcode or QR code. (Scroll down the Wallet, tap Edit Cards, tap Scan Code, and scan it with your iPhone camera.) *
  • When you use Apple Pay to pay at a supported retailer and receive a notification, tap the wallet notification.
  • You use mail or messages.
  • You go through a web browser.
  • You share the card via AirDrop.
  • You are using your Mac.
  • For student ID cards, you use the app to manage student accounts at your educational institution.
  • You use your vehicle manufacturer's app for car keys, add keys via email or use your car's information display.

If you don't see the option to add a card, ticket, or other card to Wallet, contact the merchant to make sure they support cards in Wallet.

You may need to tap "Add to Apple Wallet," then tap "Add" in the upper right corner of the card. A pop-up menu with the Add button may also appear. You can tap this to add your card to Wallet.

* If you don't have a card in your wallet, "Edit Cards" may not appear.

On the Apple Watch

  • Follow the instructions in the email you received from the card issuer.
  • If the card issuer has an app, open the app.
  • When you receive a message from the exhibitor, tap on "Add".

How to remove a card from the wallet

There are several ways to remove cards from the wallet:

On the iPhone or iPod touch

  1. Scroll down the Wallet and tap Edit Cards.
  2. Tap the arrow.
  3. Tap on "Delete".

You can also tap the card you want to remove, then tap . Then scroll down and tap Remove Card.

To remove multiple cards at once:

  1. Scroll down the Wallet and tap Edit Cards.
  2. Tap next to the card you want to remove.
  3. Tap on "Delete".

If you tap "Delete", the card will also be removed from the wallet on your Apple Watch.

How to use a card in Wallet

You can use cards in Wallet on iPhone, iPod touch, and Apple Watch.

Some maps may appear automatically based on the time of day or your location. For example, when you arrive at the airport, your boarding pass may be displayed. If your card has a contactless card icon, you may be able to use it where that icon appears.

You may need to unlock your device to view your card, and then scan or type.

For iOS 9 and newer and the iPhone 6 or newer 1 there are two ways to use a card:

  • If you have a credit, debit, prepaid, customer, or bonus card in Wallet that is compatible with Apple Pay, double-press the Home button on the lock screen to open Wallet. On iPhone X or later, double-press the side button.
  • If you have activated the automatic selection for a bonus card, a customer credit card or a ticket, you tap on a card message or on a card in Wallet. Then hold your iPhone up to the contactless reader. You may need to authenticate with Touch ID or Face ID.

On the Apple Watch

  • If you have a contactless card and you see a message, tap the message to see more details.
  • If you don't see a notification, double-press the side button and hold your Apple Watch an inch or two away from the reader, with the display facing the reader.

Select card options in wallet

You can change the card settings in Wallet on your iPhone and iPod touch.

Tap a card, then tap the More buttonto view settings and other information. Here you have the following options:

  • Remove the card from the wallet
  • Approve a card (not possible for all cards)
  • Update a card by dragging it down
  • Open or install the app belonging to the card
  • Enable or disable "Automatic Updates" to determine whether the card receives updates from the issuer
  • Check or uncheck on lock screen to show the map based on time or location
  • Enable or disable "Auto Select" so that a card is selected where it is requested

The information screen may also display helpful information, such as dealer contact information.

To rearrange your cards, tap and hold a card, and then drag it to another place. The change will apply to all of your devices. You can also drag a card to the very front of the card in Wallet to make it the default card for Apple Pay.

Receive card notifications

You can receive notifications of information like updated flight information or offers from nearby stores on your iPhone, iPod touch, and Apple Watch.2

On the iPhone or iPod touch

  1. Open Wallet and tap the card.
  2. Tap.
  3. Tap the Allow Notifications button to turn notifications on or off for this card.

To turn on notifications for all of your cards, go to Settings> Notifications> Wallet. Turn on Allow Notifications, then turn on the notifications you want to receive.

On the Apple Watch

Follow these steps to receive notifications from Wallet, for example when a card changes (e.g. the gate on the boarding pass):

  1. Open the Apple Watch app on the iPhone.
  2. Select the My Watch tab, scroll down and tap Wallet & Apple Pay.
  3. Under Notifications, tap Mirror My iPhone.

getting support

If the card doesn't appear on the lock screen when you think it should, open Wallet and select the card you want to scan. A card might not be displayed for the following reasons:

  • Location services are disabled.
  • The "On lock screen" function is disabled for the card.
  • The dealer does not support this function.

1. To use Apple Pay for in-store purchases in Japan, you must have an iPhone 8 or iPhone 8 Plus or later. Alternatively, you can also use an iPhone 7 or an iPhone 7 Plus if it was purchased in Japan. This is how you can find out whether the device was bought in Japan.

2. Some dealers may not allow communications.

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